FAQs

you can still have confidence in your daily routine with Medical Alert Systems. You should not be overtaken with worry every time you are by yourself for an extended period of time.

Frequently Asked Questions

Who should use a medical alert system?

Alert systems are designed to help people who fall into any of the following categories:

  •         Live alone or left alone for extended periods by caregiver.
  •         Travel in public or rural spaces where you may not feel secure.
  •         Use mobility assisted devices (walkers, canes, crutches, wheelchairs).
  •         Have functional limitations in performing two or more ADL (activities of daily living).
  •         Live in an unsafe neighborhood, or feel unsafe at home.
  •         Have home safety hazards which are not correctable, or expense considerations.
  •         Are more than 70 years of age.
  •         Have sensory deficits (vision or hearing).
  •         Have a history of falls.
  •         Have been hospitalized within the last 12 months.
  •         Are physically frail.
  •         Have a history of medication management problems.
  •         Have a cognitive deficit.

Why are medical alert services so critical for seniors living alone?

  • For elderly people who live alone, becoming incapacitated and unable to get help is a common event, which usually marks the end of their ability to live independently.
  • 2.8 million injuries treated each year
  • ¼ of Americans aged 65+ fall each year
  • Every 11 seconds an older adult is treated for a fall
  • $67.7 billion cost of falls by 2020
  • Over 50% of falls happen at home
  • Every 19 minutes an older adult dies from a fall

How do medical alert systems work?

In the event of an emergency, you simply press the button on the transmitter or on the base station and this will initiate a call to Tunstall’s call centers (two US based call centers which are synchronized), which are available 24 hours per day, 7 days a week, 365 days a year. An operator will speak to you through the base station or pendant, assess your situation, and then make the appropriate calls to get you help.
When you sign up for our service, you will be asked to provide names and phone numbers for emergency contacts such as friends, relatives, neighbors, or the front desk of your building. In the event of an emergency, our technicians will reach out to your local emergency services and potentially your emergency contacts.

Who answers the calls in an emergency?

When you press the emergency button on the pendant or base station, a two-way voice call will be initiated with our Emergency Response Center. The Response Center personnel are trained in all areas of response protocols with core competencies of medical terminology, equipment diagnostics, communication / crisis management, and memory skills.

How long does it take to get a response once the medical alarm is triggered?

The average response time from the time the alert is received in the Emergency Response Center is less than one minute.

What home phone services work with Savers Alert?

Our system is compatible with all standard phone lines and cable providers such as: Comcast, Time Warner, Charter, and Cox. We are compatible with most VoIP solutions including AT&T and Verizon.

Do you need to have a dedicated landline?

No, the unit will work on your existing phone line. If you don’t have a landline, we also have In-Home Cellular and mobile GPS options available as well.  If you choose a mobile unit that works over a cellular signal, there are no additional charges for the mobile service, it is included with your subscription.

Is there a contract or hidden fees?

There are no long term commitments and you can cancel at any time. There are no set-up, cancellation, activation, or shipping charges. Once you choose your plan, that is all you pay.

Can an additional person be added at a single location?

Yes. Unlike many other companies, with the in-home solutions, an additional standard call button is available at no additional cost.

How quickly can I get medical alert service?

Once the order is placed, we will have your medical alert system in the mail within 2 business days. Typically, the unit will arrive within 4-5 business days after shipment. At checkout, standard shipping is free but you have the option to pay $29.99 for expedited shipping.

What do I need to do to install the medical alert system at my house?

Our technicians will call you and walk you through the easy installation process which typically only takes a few minutes. There is zero charge for the installation support. All you need for installation is a standard electrical outlet and a standard phone jack (not necessary for cellular services). The electrical outlet should not be controlled by switch, to ensure that it is always receiving power. The medical alert system is configured to share a phone jack with an existing phone so you don’t have to move anything. Alternatively, the cellular in-home solution comes with a small magnetized antenna which can be screwed or velcroed in place.

Will the medical alert base station be able to hear me anywhere in my house?

The system works within most living areas depending on the number of walls and construction type. The cellular in-home solution has color-coded signals on the console unit which determine signal strength (white & red = weak signals, amber = satisfactory, green = optimal signal strength). Our technicians are trained to treat every alarm as an emergency. If the signal reaches the base station and the operator cannot hear you, emergency services personnel will be automatically dispatched.

What if I live in a rural area? Can you still provide medical alert service?

For our landline medical alert, absolutely, as long as you have a phone line and power we can provide service. Our In-Home Cellular Medical Alert System is powered by either AT&T’s cellular network or Verizon’s cellular network. You chose which network works best for your situation! Our GPS model is powered by AT&T & Verizon as well, so there just has to be sufficient coverage in the area where you’ll be using the device (3 or more bars).

What type of medical alert buttons are available?

Savers Alert gives you the choice of wearing your water resistant medical alert call button as a necklace, wristband or clip on. The wristband is only available for the in-home call buttons.

How often can I press the button?

You can press the button as often as you like – and there is no additional charge for pressing the button. Even if you don’t have an emergency, we encourage our clients to press the button as a test on a monthly basis.

What if I can’t push the button?

The button is easy to press, and is designed for people with various medical challenges. The ease of pushing one button to summon help is one of the key advantages of our system, as compared to trying to use a cell phone or other complex system as a substitute for a medical alert system. Additionally, Savers Alert offers fall detection which can signal an emergency response without pressing the button if a fall is detected.

How often should I test my medical alert system?

We will be silently checking the signals on our end every week, and we recommend that you test your system once a month by pressing the emergency button and waiting for the dispatcher to come over the line. Simply advise the dispatcher that you are just testing.

What happens if something goes wrong with the equipment?

Savers Alert is responsible for all services and repairs as well as battery replacements. Your medical alert system base unit and wearable transmitter buttons have a 100% lifetime replacement warranty – at no additional charge to you. You are not buying the equipment – we provide it to you at no cost, you are paying for the monitoring service. We want your medical alert system hardware to work at all times.

What happens if I accidentally press the emergency button?

Your system will be set off as it would in a real emergency, but don’t panic. If you are located near the console then you can press the green reset button to cancel the call. A dispatcher will come over the base unit to ask if you need help and you simply tell them it was an accident. Make sure you respond to them or they might think it is a real emergency and send emergency personnel to your house.

What happens if I lose power?

The systems primarily have a 30 hour back-up battery in the event of a power outage (ranges based on system type). It resets itself once power is restored and recharges. Our monitoring center is notified in the event of power loss, or low batteries.

Will my utility bills increase using a Personal Emergency Response System?

You should not notice an increase in electric or telephone bills as a result of using Savers Alert.

What happens when EMS arrives at my house?

We have key lockboxes available for a $19.95 (one-time charge). The key lockbox is a secure box which easily attaches to your home (e.g. like a real estate agent uses). Local emergency personnel are given the combination to the lockbox so they can quickly get a key to your home in the event of an emergency. The lockbox can also be used so that family members or friends can readily get a key to your home when necessary.

How do I choose the right medical alert system for me?

Educate yourself on all the different types of medical alert systems available. Speak to one of our knowledgeable and friendly customer care representatives. We’ll listen and help tailor a solution to fit your unique needs. We’d love to chat with you, even if you’re just shopping around at this time. Call us at 1-800-728-3775 or email us at info@saversalert.com.

General guidelines:

a.    If you do not have a landline then you should select an option that uses a cellular signal, like CEL or one of our mobile services (belle®, Mobile-Mate®)

b.    If you are active and looking for security outside of the home then you need to consider a mobile service (belle®, Mobile-Mate®).

c.    If you live in a rural area and are seeking mobile service, then may want to consider Mobile-Mate® as it has enhanced location technology.

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What payment options are available? What is the billing cycle?

We accept all major Credit and Debit Cards. Payments are collected on a monthly basis. Our third party payment processor will keep your information secure and will automatically draft your account each month. The subscription can be cancelled at any time as there are no long term obligations; however, refunds are not offered (e.g. if you cancel in the middle of a month).

Can I have Savers Alert installed at my parent’s home and billed to me?

Absolutely, many of our customers have this arrangement.

What happens if I move?

If you need the system to be moved to a new location, please notify the Response Center (877-903-5111) and instructions will be provided.

Are there any costs in addition to the monitoring fees?

No, there are no additional fees.  The only additional fees would be for unreturned equipment once the subscription is cancelled.  If the service is cancelled, there is a simple process for returning the equipment, including a return label for shipping that will be sent to you.  If the equipment is not returned within 30 days then the subscriber will be charged.